Duty of Care

Learning Outcome

Assessment Criteria

Understand their own role

Describe their main duties and responsibilities (1.1a)

List the standards and codes of practice relevant to their role (1.1b)

Explain how their previous experiences, beliefs and attitudes may affect the way the work (1.1d)

Work in ways that have been agreed by their employer

Describe their employment rights and responsibilities (1.2a)

List the aims, objectives and values of the service in which they work (1.2b)

Explain why it is important to work in ways that are agreed with their employer (1.2c)

Explain how and when to escalate any concerns they might have (1.2e)

Explain why it is important to be honest and identify when errors may have occurred and to tell the appropriate person (1.2f)

Understanding working relationships in health and social care

Describe their responsibilities to the individuals they support (1.3a)

Explain how a working relationship is different to a personal relationship (1.3b)

Describe different working relationships in health and social care settings (1.3c)

Work in partnership with others

Explain why it is important to work in partnership with others (1.4a)

Explain why it is important to work in partnership with key people, advocates and others who are significant to an individual (1.4b)

Learning Outcome

Assessment Criteria

Understand how duty of care contributes to safe practice

Define ‘Duty of Care’ (3.1a)

Describe how the duty of care affects own work role (3.1b)

Understand support available for addressing dilemmas that may arise out of duty of care

Describe the dilemmas that may arise between the duty of care and an individual’s rights (3.2a)

Explain what they must and must not do within their role in managing conflicts and dilemmas (3.2b)

Explain where to get additional support and advice about how to resolve such dilemmas (3.2c)

Deal with comments and complaints

Describe who to ask for advice and support in handling comments and complaints (3.3b)

Explain the importance of learning from comments and complaints to improve the quality of service (3.3c)

Deal with incidents errors and near misses

Describe how to recognise adverse events, incidents, errors and near misses (3.4a)

Explain what they must and must not do in relation to adverse events, incidents, errors and near misses (3.4b)

List the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses (3.4c)

Deal with confrontation and difficult situations

List factors and difficult situations that may cause confrontation (3.5a)

Describe how communication can be used to solve problems and reduce the likelihood or impact of confrontation (3.5b)

Describe how to assess and reduce risks in confrontational situations (3.5c)

Explain the agreed ways of working for reporting any confrontation (3.5e)